- Store Policy
|Level||Overnight||Standard 3-5 Day||Saturday Delivery|
We ship your perishable items via Fedex Overnight in insulated shipping containers with ice packs to ensure freshness.
Kobe Beef and Wild Game require one business day to ship and they are shipped Fedex 2Day with dry ice. They are shipped separately from Caviar and other products.
|Where We Ship:||We ship to all US states.|
|When We Ship:||Normal shipment day will be the next business day Monday through Thursday. Desired delivery day cannot be Sunday or Monday or day after a holiday. To get delivery on a Saturday, please select Saturday delivery option when you select your shipping method.
NOTE: All orders received before 12 pm/noon eastern time are shipped the same day, otherwise they are shipped next Monday through Thursday..
|Substitutes:||Some of our products (seasonal cheeses in particular) are occassionally out of stock. In these rare cases, our experts will substitute a very similar item of equal or greater value.|
|Sales Tax:||Because these are consumable food items, Franchise Tax Board has informed us that no Sales Tax is due even for shipping addresses in California.|
|Rush Orders:||If you have a rush order, please contact us before placing your order and we will do everything we can to accommodate your timeline. Our toll-free telephone number is (888) 24-CAVIAR or (888) 242-2842, and our email is firstname.lastname@example.org.|